Shipping Policy

Shipping Policy – Zivaska

At Zivaska, we are committed to delivering your order safely and efficiently across Canada and beyond.

Processing Time

All orders are processed within 1–3 business days after order confirmation.
Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times:

• Canada: 2–7 business days

Delivery times may vary depending on your location and external factors.

Shipping Charges

• Free Shipping on orders over $100 CAD

• Orders below this amount will have shipping charges calculated at checkout

Order Tracking

Once your order is shipped, you will receive a tracking link via email so you can follow your package in real time.

Delays & Exceptions

While we aim to deliver within the estimated timeframe, delays may occur due to:

• High order volumes

• Weather conditions

• Courier or logistics disruptions

Zivaska is not responsible for delays caused by shipping carriers, but we will always support you in tracking your order.

Shipping Coverage

We currently ship across Canada.

Address Accuracy

Please ensure that your shipping address is complete and accurate.
Zivaska is not responsible for orders delivered to incorrect addresses provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
We will work with the shipping partner to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, feel free to reach out:
support@zivaska.ca | care@zivaska.ca