Terms & Condition
ZIVASKA
TERMS & CONDITIONS
Effective Date: March 15, 2026
Welcome to ZIVASKA. By accessing or using our website and placing orders, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, you must not use our services.
These Terms & Conditions govern your use of the ZIVASKA online store, including browsing, account registration, purchasing products, and all related interactions with our platform.
1. Acceptance of Terms
By accessing the ZIVASKA website, creating an account, or placing an order, you confirm that you are at least 18 years of age (or have parental consent), have read and understood these Terms & Conditions, and agree to be legally bound by them. ZIVASKA reserves the right to update or modify these terms at any time without prior notice. Continued use of the platform following changes constitutes acceptance of the revised terms.
2. User Accounts & Registration
2.1 Account Creation
To access certain features such as order tracking, saved addresses, and purchase history, you may register for a ZIVASKA account. When creating an account, you agree to:
- Provide accurate, current, and complete information during registration.
- Maintain and promptly update your account information.
- Keep your password confidential and not share it with any third party.
- Notify ZIVASKA immediately if you suspect any unauthorized use of your account.
2.2 Account Responsibility
You are solely responsible for all activities that occur under your account. ZIVASKA shall not be liable for any loss or damage resulting from your failure to protect your account credentials. We reserve the right to terminate or suspend accounts that violate these Terms, engage in fraudulent activity, or are inactive for an extended period.
2.3 Account Termination
You may close your account at any time by contacting our support team. Upon termination, your personal data will be handled in accordance with our Privacy Policy. ZIVASKA may retain certain information as required by applicable Canadian law or for legitimate business purposes.
3. Products & Orders
3.1 Product Descriptions
ZIVASKA makes every effort to display products accurately, including images, descriptions, and pricing. However, we do not warrant that product descriptions or other content on the site are complete, reliable, current, or error-free. Colors and appearances may vary depending on your device display settings.
3.2 Order Placement
Placing an order on ZIVASKA constitutes an offer to purchase. An order is only confirmed once you receive an order confirmation email from us. ZIVASKA reserves the right to refuse or cancel any order at its discretion, including in cases of pricing errors, product unavailability, or suspected fraud.
3.3 Pricing & Taxes
All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Prices are subject to change without notice. Applicable taxes — including GST, HST, or PST depending on your province of residence — will be calculated and clearly displayed at checkout before your order is confirmed. ZIVASKA complies with Canadian federal and provincial tax regulations.
4. Payments & Refunds
4.1 Payment Methods
ZIVASKA accepts the following payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express)
- Interac Online
- Digital Wallets (Apple Pay, Google Pay, PayPal)
- Buy Now, Pay Later options (where available)
All online transactions are processed through secure, encrypted payment gateways. ZIVASKA does not store your card or banking details on its servers.
4.2 Payment Security
We use industry-standard SSL encryption and comply with applicable payment security standards (PCI-DSS) to protect your financial information. However, you acknowledge that internet transactions can never be guaranteed to be 100% secure, and ZIVASKA cannot be held liable for any breach that is beyond our reasonable control.
4.3 Refund Policy
ZIVASKA is committed to customer satisfaction. In accordance with applicable Canadian consumer protection laws, refunds are available under the following conditions:
- The item received is damaged, defective, or significantly different from the product description.
- The order was cancelled before dispatch.
- Delivery could not be completed within the estimated delivery window.
To initiate a refund, customers must contact ZIVASKA support within 14 days of receiving the order, providing proof of purchase and photographic evidence where applicable. Refunds will be processed within 5–10 business days to the original payment method in Canadian Dollars (CAD).
4.4 Non-Refundable Items
Certain product categories may be non-refundable or non-exchangeable, including perishable goods, personalized or custom-made products, digital downloads, and items explicitly marked as final sale at the time of purchase.
4.5 Cancellations
Orders may be cancelled within 24 hours of placement, provided they have not yet been dispatched. Once an order is shipped, cancellation requests will be treated as return requests in accordance with our return policy.
4.6 Chargebacks
If you believe a transaction is unauthorized, please contact us at support@zivaska.com before initiating a chargeback with your bank. ZIVASKA reserves the right to suspend accounts where fraudulent chargeback activity is suspected.
5. Shipping & Delivery
ZIVASKA aims to dispatch all orders within 1–3 business days. Estimated delivery timelines vary by province and shipping partner. Standard delivery across Canada typically takes 5–10 business days. Expedited options may be available at checkout.
While we make every effort to meet stated delivery windows, ZIVASKA shall not be held responsible for delays caused by courier partners, weather conditions, Canada Post disruptions, customs processing, or other circumstances beyond our control.
Risk of loss and title for purchased items pass to you upon delivery of the items to the shipping carrier. You are responsible for ensuring accurate delivery information is provided at checkout. ZIVASKA is not responsible for packages lost due to incorrect addresses provided by the customer.
6. Privacy & Data Use
ZIVASKA is committed to protecting your privacy in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
6.1 Data We Collect
When you use ZIVASKA, we may collect the following types of information:
- Personal identification information: name, email address, phone number, and shipping/billing address.
- Transaction data: order history, payment method type, and purchase preferences.
- Technical data: IP address, browser type, device information, and browsing behaviour on our site.
- Communications: any messages or queries you send to our support team.
6.2 How We Use Your Data
ZIVASKA uses collected data to:
- Process and fulfill your orders and manage returns/refunds.
- Send transactional emails such as order confirmations, shipping updates, and receipts.
- Personalize your shopping experience and provide relevant product recommendations.
- Improve our website, services, and customer support.
- Comply with applicable Canadian federal and provincial legal obligations.
We do not sell, trade, or rent your personal data to third parties. Data may be shared with trusted service providers (logistics partners, payment processors) strictly for operational purposes under binding confidentiality agreements.
6.3 Cookies
ZIVASKA uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and deliver relevant content. By using our website, you consent to our use of cookies. You may disable cookies through your browser settings, though this may affect certain functionalities.
6.4 Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this section, or as required by Canadian law. You may request deletion of your personal data by contacting us, subject to our legal retention obligations.
6.5 Your Rights Under PIPEDA
As a Canadian resident, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw consent for certain uses of your data.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC).
To exercise these rights, please contact us at privacy@zivaska.com.
7. Intellectual Property
All content on the ZIVASKA platform, including but not limited to logos, brand name, product images, website design, text, graphics, and software, is the exclusive intellectual property of ZIVASKA or its licensors and is protected under the Canadian Copyright Act, Trade-marks Act, and other applicable intellectual property laws.
You may not reproduce, distribute, modify, display, or use any ZIVASKA content without prior written permission. Unauthorized use of ZIVASKA intellectual property may result in legal action.
8. Prohibited Conduct
When using ZIVASKA, you agree not to:
- Use the platform for any unlawful purpose or in violation of these Terms.
- Attempt to gain unauthorized access to any part of the website or its systems.
- Post or transmit any false, misleading, defamatory, or harmful content.
- Engage in any form of fraud, including submitting false orders or payment information.
- Scrape, crawl, or extract data from the website without written consent.
- Impersonate ZIVASKA, its employees, or any other person or entity.
- Violate any applicable Canadian federal or provincial laws or regulations.
9. Limitation of Liability
To the maximum extent permitted by applicable Canadian law, ZIVASKA and its directors, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our platform or services.
ZIVASKA’s total liability for any claim arising from or related to these Terms shall not exceed the amount paid by you in Canadian Dollars (CAD) for the specific order giving rise to the claim.
Nothing in these Terms limits any rights you may have under applicable Canadian consumer protection legislation, including provincial consumer protection acts.
10. Governing Law & Dispute Resolution
These Terms & Conditions shall be governed by and construed in accordance with the laws of Canada and the applicable laws of the province in which you reside. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Canada.
ZIVASKA encourages users to first contact our support team to resolve any concerns before pursuing legal remedies. We are committed to resolving disputes in a fair and timely manner. Where required, ZIVASKA will participate in any dispute resolution process mandated under applicable Canadian consumer protection law.
11. Contact Us
For any questions, concerns, or requests related to these Terms & Conditions, please contact us:
ZIVASKA Customer Support Email: support@zivaska.com Website: www.zivaska.com Address: Canada
This document was last updated on March 15, 2026. ZIVASKA reserves the right to amend these Terms at any time in accordance with applicable Canadian law.
